We're Here to Help
Create a Support Ticket
Our support ticket system makes it easy to get the help you need. Simply fill out the form below, and our team will handle your website updates quickly and efficiently. From minor fixes to major changes, we’re here to keep your site running smoothly.
FAQs
Support Ticket FAQs
What types of website edits are included in my hosting plan?
Your hosting plan includes minor website edits of up to 1 hour per request. This covers tasks such as updating text, changing images, fixing small formatting issues, or making slight adjustments to existing content.
How do I submit a request for a website update?
To request an update, simply submit a support ticket through our website, including a clear description of the changes you need. Be sure to provide any relevant details, images, or documents to help us complete the request efficiently.
What happens if my edit request takes longer than 1 hour?
If your request exceeds 1 hour or requires significant changes, we’ll review it and reach out to discuss options. In such cases, we can provide an estimate and discuss the best way forward to meet your needs.
How long does it take for my website edits to be completed?
We aim to complete minor edits within 1-3 business days. If your request is more urgent, please indicate that in your support ticket, and we’ll do our best to accommodate.
Can you help me with adding or changing images on my website?
Yes! We can help you add, replace, or update images on your website. Please include the images and any specific instructions when you submit your support ticket.